This is usually cause by a corrupt mail folder. To correct it you need to rebuild your mail folders. If you are using Outlook Express or Outlook 2000 just go to File, Folders and select "Compact All Folders". This will rebuild your folder indexes and may take a few minutes if you have a lot of messages.
The most common reason for this problem is an improper shutdown, e.g. turning your system off without a shutdown. Mail folders are indexed in a way similar to databases. If you updated a mail folder and turn your system off, the indexes could be corrupt so the pointer to the second message could actually be pointing to the third, etc. To avoid this, please follow the shutdown procedures recommended by your operating system vendor.
If the problem persists you may have a message that has data on its header that is not handled correctly by your email program. We have seen some mailing list programs or web forms produce messages with headers that do not comply with email standards. To correct this, log into your mailbox via WebMail and delete the message where your email program stops reading.
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